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Updated on 25th March 2021
Agreement between the Member and Kohno
This Website is offered to you, the member, by InHouse World trading as Kohano, 7 Henrietta Street, London, WC2E 8PS, on your acceptance without modification of these Terms of Use. Your use of this Website constitutes your agreement to all such Terms of Use. If you do not agree with these Terms of Use, you are not authorised to use this Website.
Modification of these Terms of Use
Kohano may at any time change these Terms of Use and your continued use of this Website is conditional on accepting the updated Terms of Use.
Use of the Website
As a condition of your use of this Website, you warrant that (1) you are at least 18 years of age; (2) you possess the legal authority to create a binding legal obligation; (3) you will use this Website in accordance with these Terms of Use; (4) you will only use this Website to make legitimate bookings for you or for another person for whom you are legally authorised to act; (5) you will inform such other persons about the terms that apply to the bookings you have made on their behalf, including all Supplier rules and restrictions; (6) all information supplied by you on this Website is true, accurate, current and complete and (7) as a Kohano member, you will safeguard your account information and will be completely responsible for any use of your account by you and anyone else. We retain the right at our sole discretion to deny access to this Website and the services we offer to anyone, at any time and for any reason, including, but not limited to, breach of these Terms of Use.
Prohibited Activities
The content and information on this Website, as well as the infrastructure used to provide this content and information, belongs to us or our Third Party Providers. While you may make limited copies of your travel itinerary and related documents for travel or services booked through this Website, you agree not to modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works, transfer, sell or re-sell any information, software, products or services obtained from or through this Website. In addition, you agree not to:
If your booking or account shows signs of fraud, abuse or suspicious activity, Kohano may cancel any bookings associated with your name, email address or account and close any associated Kokano accounts. If you have conducted any fraudulent activity, Kohano reserves the right to take any necessary legal action. You may be liable for monetary losses to Kohano, including legal fees and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact Kohano Customer Service.
Privacy Policy
Kohano believes in protecting your privacy. Please refer to our current Privacy Policy, which also governs your use of the Website.
Liability Disclaimer
Airlines, accommodation suppliers and other suppliers providing services for Kohano are independent contractors and not agents or employees of Kohano or its affiliates. Kohano’s liability in respect of these Website Terms of Use is set out in Article 8 of our Terms and Conditions for Booking which are incorporated by reference into these Terms of Use.
Indemnity
You agree to defend and indemnify Kohano, its affiliates and/or their respective Third Party Suppliers and any of their directors, employees and agents from and against any claims, demands, recoveries, loss, damages, fines, penalties or other costs or expenses of any kind or nature including, but not limited to, reasonable legal and accounting fees, brought by third parties as a result of:
No unlawful or prohibited use
As a condition for use of this Website, you agree that you will not use this Website for any purpose that is unlawful or prohibited by these Terms of Use.
Hyperlinks to third-party sites
This Website may contain hyperlinks to other websites operated by parties other than Kohano. Kohano does not control such Websites and is not responsible for their contents or your use of them. Kohano’s inclusion of hyperlinks to such websites does not imply any guarantee or endorsement of these websites or any association with their operators.
Software available on this web site
Any software that is made available to download from this Website (“Software”) or through any mobile application store, including the Kohano mobile application (the “Mobile Application”) is the work of the Kohano and/or Third Party Suppliers. Your use of such Software is governed by the terms of the end user license agreement, if any, which accompanies, or is included with, the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you agree to the License Agreement terms. For Software made available for download which is not accompanied by a License Agreement, we hereby grant to users a limited, personal, non-exclusive, non-transferable license to download, install and use the Software and/or Mobile Application for viewing and otherwise using this Website and/or accessing content and information available within the Mobile Application. This includes, without limitation, price and availability of travel services, in accordance with these Terms of Use and for no other purpose.
Any reproduction or redistribution of the Software is prohibited and may result in severe civil and criminal penalties. Violation will lead to prosecution to the maximum extent possible.
You are responsible for all sums your service provider may charge you arising out of the Mobile Application transmitting and receiving data including, but not limited, to data roaming charges. As further described in our Privacy Policy, the Mobile Application may automatically transfer a small amount of data as part of its normal operation, including how you use the Mobile Application, which content is accessed and technical errors which the Mobile Application may encounter whilst being used. By using the Mobile Application, you acknowledge, agree and consent to the automatic collection of this information.
Currency Conversion
Currency rates are based on various publicly available sources and should be used as guidelines only. Rates are not verified as accurate and actual rates may vary. Currency quotes are updated frequently. The information supplied by this function is believed to be accurate, but Kohano and/or our respective suppliers cannot guarantee such accuracy. When using this information, we advise you to check publically published currency conversion rates. This information is for your personal use only and you are expressly prohibited from the resale, redistribution and use of this information for commercial purposes.
Bank and Credit Card Fees
Some banks and credit cards impose fees for international transactions. Your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure to the figure shown on the billing summary page for a reservation booked. In addition, a foreign transaction fee may be charged by the bank that issues your payment card. Booking international travel may be considered to be an international transaction by the bank or card company as Kohano may pass on your payment to an international supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your credit card provider or bank.
Copyright and Trademarks
Kohano is not responsible for content on websites operated by parties other than Kohano.
The Kohano logo is a registered trademark of InHouse World Ltd in the UK. Other logos and product and/or company names shown on the Website may be copyrighted and/or trademarks of their respective owners.
If you are aware of an infringement of our brand, please let us know by e-mailing us at customerservice@kohano.com.
Counter Copyright and Trademark Claims
Kohano respects the copyrights and trademarks of others. If you believe in good faith that any material hosted by us infringe your copyright /trademark, you, or your representative, may send us written notice that includes the following information. Please note that we will not process your complaint if it is incomplete:
Notices with respect to this should be sent to us by email to customerservice@kohano.com
We will only review and address all notices that comply with the requirements above. If we remove or disable access in response to such a notice, we may notify the owner or administrator of the affected site or content so that he or she can make a counter notification.
For any additional questions regarding this, please email customerservice@kohano.com
Account Termination
Kohano has adopted a policy of terminating, in certain circumstances and at Kohano’s sole discretion, members who are deemed to be infringers of these Terms of Use. Kohano may also limit access to the Website and/or terminate the accounts of any member who infringe any intellectual property rights of others, whether or not there is any repeat infringement. If you believe that a member is infringing these Terms of Use, please provide sufficient information for us to verify this when sending your notice.
General
This agreement is governed by the laws of England and Wales. You therefore consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Website. The use of this Website is unauthorised in any jurisdiction that does not give effect to all provisions of these Terms of Use.
If any part(s) of these Terms of Use are determined to be invalid or unenforceable, the invalid or unenforceable part will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original part. The remainder of the agreement shall remain in effect.
This agreement constitutes the entire agreement between you, the Member, and Kohano with respect to the use of this Website and supersedes all prior communications with respect to this Website. A printed version of this agreement and of any notice given in electronic form shall be admissible in legal proceedings to the same extent and conditions as other printed business documents and records.
Any rights not expressly granted herein are reserved.
Privacy & Data Protection Policy
Kohano and InHouse World Limited (“We”) are committed to protecting and respecting your privacy.
This policy, together with our Terms of Use, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.kohano.com you are accepting and consenting to the practices described in this policy.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is InHouse World Limited, 7 Henrietta Street, London, WC2E 8PS.
Information we collect from you
We will collect and process the following data about you:
· Information you give us: This is information about you that you give us by filling in forms on www.kohano.com (the Website) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you apply for membership, search for a product or service, make a booking, enter a competition, promotion or survey and when you report a problem with the Website. The information you give us may include, but is not limited to, your name, address, gender, date of birth, e-mail address, phone number, financial and payment card information and information about government-issued documents such as passport and driving licence. It may also include the same information for your fellow travellers when making a booking that includes others. We may also collect information regarding correspondence with us including, but not limited to, emails and telephone conversations.
· Information we collect about you: With regard to each of your visits to our site we will automatically collect the following information:
o technical information, including, the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, location, time zone setting, browser plug-in types and versions, operating system and platform.
o information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer services.
· Information we receive from other sources: This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.
Cookies
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them, please see our Cookie Policy.
Uses made of the information
We use information held about you in the following ways:
· Information you give to us: We may use this information:
o to carry out our obligations arising from any bookings made with us and to provide you with the information about products and services that you request from us
o to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about
o to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you.
o to notify you about changes to our service
o to ensure that content from our site is presented in the most effective manner for you and for your computer
· Information we collect about you: We will use this information:
o to administer our site and for internal operations including troubleshooting, data analysis, testing, research, statistical and survey purposes
o to improve our site to ensure that content is presented in the most effective manner for you and for your computer
o to allow you to participate in interactive features of our service, when you choose to do so
o as part of our efforts to keep our site safe and secure
o to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
o to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
· Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Disclosure of your information
You agree that we have the right to share your personal information with:
· Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
· Selected third parties including:
o business partners, suppliers and sub-contractors for the performance of any bookings made with them
o advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience;
o analytics and search engine providers that assist us in the improvement and optimisation of our sitec
o credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We will disclose your personal information to third parties:
· In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
· If InHouse World Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
· If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms and Conditions of Booking or other agreements, or to protect the rights, property, or safety of InHouse World Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where we store your personal data
The data that we collect from you will be transferred to, and stored at, destinations inside and outside the European Economic Area (“EEA”). It will also be processed by staff operating inside and outside the EEA who work for us or for our suppliers. This includes staff engaged in, among other things, the fulfilment of your booking, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Membership details (username, password, etc) are personal and should not be divulged to others. Kohano will not be responsible for the use of membership where the Member has divulged their details to others. Members are responsible for the security of their membership details whether in physical form or stored electronically, this includes, but is not limited to, instances where the security of the Members’ electronic systems has been compromised.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Your rights
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise this right at any time by contacting us at customerservice@kohano.com.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request will be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Changes to our privacy policy
Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.
Contact
Questions regarding this Privacy Policy should be addressed to customerservice@kohano.com.